Fixed Fares • 24/7 UK Airport Transfers
Passenger Agreement
Terms & Conditions
- You will receive a Sayiq Travel Solutions 'Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received are correct; if not, please call us immediately on 01926 351 646.
- You will receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver's telephone number. Sayiq Travel Solutions will not refund you if you have forgotten to take this with you.
- Sayiq Travel Solutions does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
- We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Sayiq Travel Solutions will not take responsibility for any passengers missing their flight if three hours check-in time was not allowed.
- You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Sayiq Travel Solutions accepts no responsibility for any missed flight due to this.
- No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
- Sayiq Travel Solutions does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact the Sayiq Travel Solutions customer services team immediately.
- For passenger safety, Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle; please ensure you take this into account when choosing a vehicle.
- Sayiq Travel Solutions reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Sayiq Travel Solutions accepts no responsibility for costs incurred from a failure to abide by these terms.
- The exact route of your journey is down to the driver's discretion on the day of travel; alternate routes may be requested and will be assessed by the driver on a case-by-case basis.
- Sayiq Travel Solutions reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
- Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January; other festive days may also be affected.
- All card payments are processed securely by Stripe. Sayiq Travel Solutions does not process or retain card details, except for selected metadata returned to us by Stripe (card type, expiry date, etc.). This service uses the latest 3DSv2 security checks for strong customer authentication.
- Customer-initiated transactions (CIT) performed on our public website are initialised with the ability to be 'repeated', subject to relevant security checks. This could be for a different amount to the original payment. For example, if you were to request a 'Meet & Greet' service be added to your journey after your booking is placed, with your permission we may acquire the additional fee for this service from the original payment method without needing to re-take card details. Full or partial refunds can also be applied to the original payment method to cover fare reductions or cancellations; however please note that fees may apply for cancellations, depending on the circumstances (see 'Cancellations' below).
- All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.
Service Policies
Policies & Notices
- On journeys collecting from an airport, as standard, Sayiq Travel Solutions allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr.
- Sayiq Travel Solutions will honour requests for a "deferred" collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.
- Sayiq Travel Solutions will assume you wish for a 'standard' collection unless otherwise informed in writing in advance of the journey by email to Booking@sayiq.co.uk. Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en-route.
- All tolls and standard terminal parking/drop-off charges are included in the instant online quotes.
- Any amendment must be made via an email or by telephone to us, to which you will receive an email confirming the amendment. Amendments must not be made directly with your driver.
- All bookings must be made through the office either via the website or telephone. In this way confirmations are sent out and the journey is fully insured.
- Sayiq Travel Solutions will accept any cancellation as long as 24 hours notice is provided. There will be an £8 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation from us.
- If you do not receive an email from Sayiq Travel Solutions confirming the cancellation, then we have not received it. In this case please call our 24/7 dispatch number on 01926 351 646 / 07404 161 286.
- - No refund is made if the passenger does not show up for pre-paid journeys.
- - No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
- - All other circumstances where a refund may be possible should be addressed directly with Sayiq Travel Solutions customer services.
- Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint. Please note that some calls may be recorded for quality and training purposes.